The DHLontheGo service was launched using the WhatsApp Business API, and is currently in its beta testing phase. From the service’s video demonstration posted on the DHL’s official Twitter and Facebook page, a chat bot will attend to your inquiries and details of your shipment will be logged into DHL’s systems for processing.
— DHL Express Malaysia (@DhlExpressMY) January 31, 2020 The company notes that the new WhatsApp service is only available for users in the Klang Valley region for the time being. DHL could expand the service’s coverage to other locations in Malaysia once it exits its beta testing phase in the near future. You can follow this link here if you wish to try out the new DHLontheGo service. Alternatively, you can reach it on mobile by adding +60162994477 to your chat list in WhatsApp. (Source: DHL Express Malaysia [Facebook] [Twitter])
